BlackBlitz Airsoft will allow customers to return products within two weeks of purchase or delivery date if the products are still in brand new condition with the original packaging. Purchases older than two weeks are not eligible. We do not offer refunds, but we can give store credit or an exchange subject to a 10% restocking fee. There is no warranty and we do not accept returns or exchanges for items on clearance or sold through a special event.

If you would like a return or exchange, please contact us via phone, email, or Facebook. We must first approve of the return or exchange, and then we will provide shipping instructions. The customer is responsible for all shipping and handling fees on return merchandise.

Products that are defective within 48 hours of purchase or delivery are considered dead on arrival (DoA). DoA items are subject to the same rules dictated above, however BlackBlitz Airsoft will cover shipping fees both ways. BlackBlitz will not be held accountable for damage incurred during transit to our store.

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